V Knives Terms and Conditions

 

By using our website, you agree to all the terms and conditions to which its use is subject.

If you do not agree to these terms and conditions, you may not use this website and you must exit this website immediately.

We take all reasonable care and attention to ensure that all product details and descriptions appearing on this website are correct at the time the relevant information was uploaded onto the website. All illustrations, photographs, text descriptions, size and weight specifications are published for the sole purpose of giving an approximate idea of the goods for sale. To avoid disappointment, if you have any queries please get in touch with us before you make a purchase.

 

Sale Of Knives And Bladed Articles

It is illegal to sell knives, knife-making materials or sharp edge tools to any persons under 18 years of age, so please do not take offence if we send you an email to ask for proof of age.  If we discover that the buyer is not permitted to purchase knives we are entitled to cancel the order immediately, without notice.

Returns Policy

If you are not satisfied with your purchase and wish to return the goods to us, the return must take place within 14 days of receipt of your order.

Goods must be returned unused, in and with all of the original packaging, ensuring that you obtain a receipt or tracking number of the postage at the time of dispatch. PLEASE NOTE: We do not pay return postage.

Refunds will be made once the goods have been examined. We reserve the right to impose a charge or refuse a refund for any damaged goods.

Your refund will be made minus any administration charges.

 

Please ensure that your local postal, and customs and excise regulations allow the importation of goods ordered from this site and be aware that you may be required to pay duty.  We will not be liable for non-delivery of items due to a breach of postal and customs regulations or the non payment of import duty.

 

Goods are subject to availability, and in the event that we are unable to supply the goods we will inform you when you place your order or as soon as we can contact you.

 

Copyright


All text, website design, graphics and source code, and all other items visible and invisible on this site are the property of the owner. All rights are reserved.

 

Privacy Policy

We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

You may request details of personal information which we hold about you under GDPR 25 May 2018. A small fee will be payable. If you would like a copy of the information held on you please write to:

V Knives, 91 Harwich Road, Mistley, Essex CO11 1NA

or email

vknives2@gmail.com

If you don’t want us to process your data anymore, please contact us at vknives2@gmail.com or send us mail to: V Knives, 91 Harwich Road, Mistley, Essex CO11 1NA.


 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at vknives2@gmail.com or send us mail to: V Knives, 91 Harwich Road, Mistley, Essex CO11 1NA.

© 2019 V Knives

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